Support
Something not working, or a question about your account? Reach a human below — we read everything and aim to reply within two business days.
Last updated 27 July 2026
Contact us
Emailhelp@diby.ioBest for account issues, billing and anything with detail.WhatsApp+385 99 523 5121Quickest for short questions. Same hours as email.Data protectiondpo@kodelab.hrAccess, erasure or a copy of your data — anything privacy-related.
When you write in, please include
- The email address on your Diby account
- Your device and app version — iPhone 15, iOS 26.1, Diby 1.0
- What you did, what you expected, and what happened instead
- A screenshot or screen recording if there's anything to see
Common questions
- How do I sign in?
- Diby uses your email address and a one-time code — there is no password. Enter your email, tap Send code, then enter the six-digit code we email you. You can also continue with Apple or Google.
- I didn't get my code
- Give it a minute, then check your spam folder. Tap Resend code if it still hasn't arrived. Codes expire, so always use the most recent one. If nothing works, email us and we'll sign you in another way.
- How do I delete my account?
- In the app, open your profile from the avatar in the top-right, then Edit Profile → Delete Account. This deactivates your account, your memberships and your personal workspace. Signing back in later restores everything as you left it — so if you want your data erased permanently instead, email dpo@kodelab.hr and we'll do that.
- Can I get a copy of my data?
- Yes. There's no self-serve export in the app yet, so email dpo@kodelab.hr from your account address and we'll send you everything we hold for your account.
- How does billing work?
- Coaching plans are managed on the web at diby.io, not in the mobile app. The app itself is free to download and there are no in-app purchases.
- My coach invited me — what do I do?
- Install Diby, sign in with the email address your coach invited, and their workspace appears automatically. You do not need a paid plan to train with a coach.
- Which devices are supported?
- The iPhone and iPad app requires iOS 26.1 or later. On an older device, use the web app at app.diby.io in any modern browser — it has the same coaching and training features. An Android app is in development.
Who we are
Diby is built and operated by Kodelab d.o.o., Croatia. For privacy requests see our Privacy Policy; for the rules of the service see our Terms.