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We're here to help.

Something not working, or a question about your account? Reach a human below — we read everything and aim to reply within two business days.

Last updated 27 July 2026

Contact us

Email

Best for account issues, billing and anything with detail.

WhatsApp

Quickest for short questions. Same hours as email.

Data protection

Access, erasure or a copy of your data — anything privacy-related.

When you write in, please include

  • The email address on your Diby account
  • Your device and app version — iPhone 15, iOS 26.1, Diby 1.0
  • What you did, what you expected, and what happened instead
  • A screenshot or screen recording if there's anything to see

Common questions, answered.

Diby uses your email address and a one-time code — there is no password. Enter your email, tap Send code, then enter the six-digit code we email you. You can also continue with Apple or Google.

Give it a minute, then check your spam folder. Tap Resend code if it still hasn't arrived. Codes expire, so always use the most recent one. If nothing works, email us and we'll sign you in another way.

In the app, open your profile from the avatar in the top-right, then Edit Profile → Delete Account. Your account is scheduled for deletion and permanently erased after 30 days — your profile, your personal workspace, and every file you uploaded, including progress photos and chat attachments. Until then you can sign in and restore it. If you coach, your workspace closes and your clients lose access; clients with their own Diby account keep it. Questions, or want us to do it for you? Email dpo@kodelab.hr.

Yes. There's no self-serve export in the app yet, so email dpo@kodelab.hr from your account address and we'll send you everything we hold for your account.

Coaching plans can be purchased on the web at diby.io or directly in the iOS app as an in-app subscription through Apple. The app is free to download, and it's always free for athletes training with a coach. A plan bought on the web works in the app and vice versa — manage it wherever you bought it.

Install Diby, sign in with the email address your coach invited, and their workspace appears automatically. You do not need a paid plan to train with a coach.

The iPhone and iPad app requires iOS 26.1 or later. On an older device, use the web app at app.diby.io in any modern browser — it has the same coaching and training features. The Android app is on Google Play.

Who we are

Diby is built and operated by Kodelab d.o.o., Croatia. For privacy requests see our Privacy Policy; for the rules of the service see our Terms.